Being Effective The Four Basic Management Skills What Supervisors Do A Trio of Responsibilities The Roots of Influence What Do Employees Want? First Steps for New Supervisors Manage Your Work Environment Everything's Top Priority! Assert Yourself The Three Rules of Time Management Prioritizing Your Work Steps for Effective Time Management 10 Tips for Time Management Characteristics of an Effective Time Manager Why Planning Is Important Characteristics of a Successful Project Manager Overcoming Barriers to Effective Planning Four Steps to an Effective Work Plan Four Phases of a Project Defining a Project Planning a Project Implementing a Project Plan Evaluating a Project Using a Gantt Chart Using a PERT Diagram The Problem-Solving Process Characteristics of Effective Decision Makers Seven-Step Decision Making Involving Others in Decision Making 20 Proven Stress Busters Monitor Your Moods Controlling Your Temper |
Supervising Individuals Working Through Others Elements of a Good Job Description Keys to a Successful Interview Choosing Among Candidates Talking About Pay Orienting New Employees Be Prepared to Train Four Principles of Learning Four Sources of Everyday Training Four Reasons for Evaluating Performance Monitoring andamp; Evaluating Performance Conducting Performance Reviews Improving Performance Equal Employment Opportunity and Affirmative Action Thriving in a Diverse Workforce Supervising People With Disabilities Supervising Older Workers When Someone Complains About Sexual Harassment If You Suspect Alcohol or Drug Abuse Recognizing Attention Deficit Disorder Let's Not Talk Politics When an Employee 'Comes Out' Making the Decision to Promote an Employee Making the Decision to Terminate an Employee Letting Someone Go Effective Communication Get to Know Your Employees How to Listen to Your Employees When to Keep Your Mouth Shut Giving Effective Feedback Getting Feedback From Employees Hearing Complaints |
Responding to Complaints Communication Tips for a Diverse Workforce Coaching andamp; Counseling Characteristics of Effective Counselors Characteristics of Effective Coaches Coaching and Counseling Quiz Counseling on Job-Related Problems Counseling on Non-Job-Related Problems
Supervising Groups Characteristics of Five Leadership Styles Characteristics of a Participative Leader Focus on Leadership Skills Do Your Employees Work for You or With You? Motivating Without Money Smoothing the Way for Change Look Out for Burnout When Discipline Is Required Effective Delegation Five Degrees of Delegation Delegation Controls Nine Characteristics of an Effective Team Characteristics of an Effective Team Builder The Supervisor as a Team Leader Empowering Your Team Make Every Team Member a Star Keeping Your Team Well Informed 20 Techniques for Improving Teamwork Four Reasons to Call a Meeting Six Steps for Planning a Meeting Leading a Meeting Causes of Conflict Five Strategies for Resolving Conflict Putting a Stop to Bullying |