Being Effective
The Four Basic Management Skills
What Supervisors Do
A Trio of Responsibilities
The Roots of Influence
What Do Employees Want?
First Steps for New Supervisors
Manage Your Work Environment
Everything's Top Priority!
Assert Yourself
The Three Rules of Time Management
Prioritizing Your Work
Steps for Effective Time Management
10 Tips for Time Management
Characteristics of an Effective Time Manager
Why Planning Is Important
Characteristics of a Successful Project Manager
Overcoming Barriers to Effective Planning
Four Steps to an Effective Work Plan
Four Phases of a Project
Defining a Project
Planning a Project
Implementing a Project Plan
Evaluating a Project
Using a Gantt Chart
Using a PERT Diagram
The Problem-Solving Process
Characteristics of Effective Decision Makers
Seven-Step Decision Making
Involving Others in Decision Making
20 Proven Stress Busters
Monitor Your Moods
Controlling Your Temper |
Supervising Individuals
Working Through Others
Elements of a Good Job Description
Keys to a Successful Interview
Choosing Among Candidates
Talking About Pay
Orienting New Employees
Be Prepared to Train
Four Principles of Learning
Four Sources of Everyday Training
Four Reasons for Evaluating Performance
Monitoring andamp; Evaluating Performance
Conducting Performance Reviews
Improving Performance
Equal Employment Opportunity and Affirmative Action
Thriving in a Diverse Workforce
Supervising People With Disabilities
Supervising Older Workers
When Someone Complains About Sexual Harassment
If You Suspect Alcohol or Drug Abuse
Recognizing Attention Deficit Disorder
Let's Not Talk Politics
When an Employee 'Comes Out'
Making the Decision to Promote an Employee
Making the Decision to Terminate an Employee
Letting Someone Go
Effective Communication
Get to Know Your Employees
How to Listen to Your Employees
When to Keep Your Mouth Shut
Giving Effective Feedback
Getting Feedback From Employees
Hearing Complaints |
Responding to Complaints
Communication Tips for a Diverse Workforce
Coaching andamp; Counseling
Characteristics of Effective Counselors
Characteristics of Effective Coaches
Coaching and Counseling Quiz
Counseling on Job-Related Problems
Counseling on Non-Job-Related Problems
Supervising Groups
Characteristics of Five Leadership Styles
Characteristics of a Participative Leader
Focus on Leadership Skills
Do Your Employees Work for You or With You?
Motivating Without Money
Smoothing the Way for Change
Look Out for Burnout
When Discipline Is Required
Effective Delegation
Five Degrees of Delegation
Delegation Controls
Nine Characteristics of an Effective Team
Characteristics of an Effective Team Builder
The Supervisor as a Team Leader
Empowering Your Team
Make Every Team Member a Star
Keeping Your Team Well Informed
20 Techniques for Improving Teamwork
Four Reasons to Call a Meeting
Six Steps for Planning a Meeting
Leading a Meeting
Causes of Conflict
Five Strategies for Resolving Conflict
Putting a Stop to Bullying |
